Terms & Conditions

FLO Web Agency (“FLO,” “we,” “us,” “our”) is a digital agency providing website development and SEO, social media strategy, and paid advertising management, accessible via flowebagency.co.uk (the “Site”). These Terms govern your use of the Site and any services we provide (the “Services”).

By requesting a free website preview, agreeing to a scope of work, or otherwise engaging our Services, you agree to these Terms.

We work with a small number of retained clients at any time. Every engagement begins with a free website preview, delivered within 24 hours of your request. If there is a fit, we send a scope of work and a retainer quote specific to your engagement — we do not publish fixed pricing, and no two engagements are scoped identically.

Billing arrangements are agreed and set up directly with you once a scope and fee are confirmed.

• Retainer fees are billed on the terms agreed during scoping.
• To make changes to your billing, or to cancel, contact us directly at business@flowebagency.co.uk. Cancellation takes effect at the end of your current billing period — we do not provide partial refunds for a period already paid for, except as required by law.
• We reserve the right to pause work if payment fails and is not resolved within a reasonable period after notice.

• Timelines, deliverables, and the specific scope of work for your engagement are agreed individually following your preview and confirmed in writing before work begins.
• We review all work internally before anything is made live or delivered.
• Change requests and revisions during an active engagement are handled directly with your point of contact at FLO, on the terms agreed in your scope.

• Once delivered and your engagement is active and in good standing, you are granted a licence to use the content and design produced for your business.
• We retain the right to showcase completed projects in our own portfolio and marketing materials, including on our Site, unless you request otherwise in writing — and we always ask before naming a client publicly.
• Underlying code frameworks, tools, and any proprietary systems used to deliver the Services remain our property.

You agree not to use the Services to build or host content that is illegal, fraudulent, defamatory, infringes on the rights of others, or violates any applicable law. We reserve the right to suspend or terminate the Services if we reasonably believe this is occurring.

• We provide the Services with reasonable care and skill, but we do not guarantee specific business outcomes (such as a particular level of enquiries, sales, or ad performance) as a result of using our Services.
• To the maximum extent permitted by law, our liability to you for any claim arising from these Terms or the Services is limited to the amount you have paid us in the 3 months preceding the claim.
• Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability for death or personal injury caused by negligence, or fraud.

• Either party may end the engagement in line with the notice period agreed in your scope of work, or as set out in Section 3.
• We may suspend or terminate your access to the Services if you breach these Terms, or if payment fails and remains unresolved.

We may update these Terms from time to time. We will make reasonable efforts to notify active clients of material changes. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.